Questions, answered.

We offer free shipping to all 50 U.S. states and Washington, DC. U.S. territories and APO/FPO military addresses are outside our delivery area.

Free shipping to all 50 U.S. states and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. These are estimates, not guaranteed arrival dates.

The cutoff is 7:00 PM at fixed GMT−06:00 (CST), without daylight saving changes. On business days, orders before the cutoff enter handling that day; orders at or after the cutoff, on weekends or on U.S. federal holidays enter handling on the next business day.

Our open headbands are designed for adults, with an approximate inner width of 12–13 cm and inner height of 14–15 cm. Check the individual product dimensions; fit varies with head shape and hairstyle.

Keep plated components and cubic zirconia away from water, perfume and chemical cleaners. Follow the specific satin, bow, floral or raised-setting care guidance on each product page.

Contact [email protected] within 30 days of delivery with your order number and reason. Ordinary change-of-mind returns must be unused, in original condition and original packaging. Obtain authorization before returning.

We cover return shipping for our errors, damage, defects or incorrect items. Customers cover return shipping for a change of mind. There is no restocking fee. The ordinary unused-condition requirements do not prevent assistance for damaged, defective or incorrect items.

Once approved, your refund will be returned automatically to the original payment method within 10 calendar days.

The checkout tax amount is $0. This does not represent a claim that products are legally tax-exempt.

Email [email protected] or use our contact form. Our company is aethelix, 502 Rue Abel De Sainte Marthe, 02300 Saint-Paul-aux-Bois, France.